Agency Memos & Announcements
Policy Manual Update: Customer Service Options for Form I-589 and Form I-881 Applicants and Certain Other Protected Populations
1/7/25
AILA Doc. No. 25010702.
USCIS updated its Policy Manual on 1/7/25 to clarify customer service procedures for Form I-589, I-881 applicants, and those in credible fear or Safe Third Country screenings, emphasizing identity verification and confidentiality in responses.
This guidance, contained in Volume 1 of the Policy Manual, is effective immediately and applies to requests pending or filed on or after the publication date.
Cite as AILA Doc. No. 25010702.